Our people

Caroline Coleman

Caroline Coleman – Managing Director

On the 1st February 2017 Caroline was promoted to Managing Director of Simplyhealth Professionals. 

Caroline joined Denplan in May 2013 as Pet Health Plans Manager and was promoted to the Head of Vets in April 2015. Prior to joining Denplan and the Vets team Caroline spent 15 years working in the human health industry in both Customer Services and Sales business areas at Simplyhealth. As Head of Vets Caroline was responsible for delivering the strategic plan, expanding our presence and brand in the growing market and consolidating and growing our three pet businesses – Pet Health Plans, Practice Plan for Vets and Animal Health Care.

henry clover

Dr Henry Clover – Director of Dental Policy

Henry is a former general dental practitioner who converted his own practice to private practice in 1993. With his experience as a Denplan member dentist, he joined Denplan's Professional Services department on a part-time basis in 1998 and full-time in 1999, with responsibility for professional support and member services. Henry is now Denplan’s Chief Dental Officer overseeing dental advice to the whole company and links with professional bodies as well as being a member of the Denplan Leadership Team, supporting Denplan’s motto – ‘By Dentists, For Dentists’.

sandy brown

Sandy Brown – Director of Dentists

Sandy joined Denplan in 1992 as a Denplan Care Consultant for Scotland, N Ireland and the North of England. Sandy's entire career at Denplan has been sales and customer service focused. In 2001 Sandy became the Director of Denplan Sales, and in 2005 he was appointed Director of Marketing and Sales, overseeing both divisions.

Phil Metcalf

Phil Metcalfe – Director of IT and Business Change

Phil joined Denplan in June 2000. Phil has experience in a number of different industries, but prior to joining Denplan, he worked as a business analyst for a software manufacturing company that designed and built hospital information systems. Phil also worked as an IT manager within the NHS. As Head of IT, Phil is responsible for Denplan's IT Strategy and ensuring that Denplan's IT systems continue to meet the needs of the business. He also works closely with the other ELT members to make sure that Denplan takes advantage of new technologies wherever appropriate.

Sharon Ellis

Sharon Ellis – Director of HR and Engagement

Sharon joined Denplan in April 2001 as Head of HR. 

She has 18 years experience of HR in petrochemical and manufacturing sectors and previous employers include Foster Wheeler, Pirelli and Eaton. Prior to joining Denplan, Sharon was Human Resource Manager for the European Electronic, Industrial Sales and Marketing, Pneumatics and Aero Marine Defence Divisions of Eaton. Sharon has a BA(Hons) degree in Sociology from the University of Reading and MSc in Human Resource Development from the University of Portsmouth. She also holds full membership of the CIPD.

Sharon has generalist HR responsibility covering all aspects of HR: Resourcing, Compensation and Benefits, Employee Relations, Development and Training, HR Strategy and Organisational Development.

Julie Dowling

Julie Ann Dowling– Director of Finance

As Director of Finance of the Professionals division in the Simplyhealth group, Julie Ann Dowling is responsible for the overall strategic direction and successful running of the division’s finances. Her role oversees all areas of financial activities including compliance and contracting, risk, governance, acquisitions, reporting, budgeting, forecasting, MI, commercial analysis, pricing and modelling. 

Julie joined Denplan in 1994 as a Financial Supervisor and has held many roles over the past 22 years including Management Accountant, Financial Controller, Financial Corporate and Compliance Manager, and now Director of Finance. She has also been responsible for oversight of risk and governance, assisting with the acquisition of Denplan Ltd by Simplyhealth and the group’s purchase of Animal Healthcare, and supporting and leading the Finance Team to embed Business Partnering. Julie is an organised and diligent manager who believes in motivating her team to providing innovative, collaborative and pragmatic solutions for the business. 

Outside of work, Julie spends lots of time with her two teenage children and is usually ferrying them to their various hobbies and activities! She also enjoys gardening, home improvement projects, and time with her rescue cat.

richard ward

Richard Ward – Director of New Professional Propositions 

Richard joined Denplan in 2011 as Head of Marketing. Richard has worked in marketing for over 20 years and has extensive agency experience, specialising in branding, retail, financial and professional services marketing, as well as TV, digital and direct marketing. Richard is responsible for ensuring that Denplan member dentists see the clear value that Denplan offers and have the very best support to help them maintain control of their businesses and grow their practice profitability.