Scheme joiners & leavers

Clients should notify us of all amendments to membership no later than the 20th of each month so that we can action all requests within the same month, allowing accurate invoices to be created on the 1st of each month.

Notification, in the form of a welcome pack or cancellation notice, will then be sent to the policyholder.

New client business

Once we have received a completed group application form and, where relevant, a membership listing, we will register the group within 10 working days. We will send a group welcome pack and make a confirmation courtesy call to the appointed scheme administrator within 5 working days of the scheme registration date.

Should we identify that any required information is missing from the group application, we will liaise with the client to gather the additional information necessary. In the unlikely event that this will cause any delays in setting up the group, we will advise you and your client accordingly.

All clients are issued with renewal terms, detailing any changes to price and benefits, at least 60 days prior to the scheme renewal date.

Company Paid & Salary Deduct Schemes

Clients with a company paid or salary deduct scheme who accept the terms offered to them do not need to do anything to accept the renewal as it will happen automatically . Members will be issued with renewal packs no later than 10 working days after the scheme renewal date.

We recommend that clients take the opportunity to review their membership listing and advise us of any changes necessary. Clients should notify us of all amendments to membership no later than the 20th of the month prior to renewal so that we can action all requests and ensure that the membership list, at the point of renewal, is correct.

Flexible Benefits Schemes

For all flexible benefits schemes, cover lapses for members on the day prior to the scheme renewal date. Clients must therefore provide us with details of membership for the next scheme year as soon as possible after their election period ends, so that we can set up policies for those members and issue renewal packs no later than 10 working days after receipt of the client's membership listing.

Voluntary Schemes

For all voluntary schemes, we communicate directly with the scheme members with regard to their policy renewal and will issue renewal terms to the policyholder no later than 28 days prior to the policyholder's individual renewal date.

With Denplan, claiming couldn't be simpler for your clients' employees. We've made the claims process as quick and easy as possible to ensure the claims proceed smoothly, without any involvement from you or your clients.

Claim Process

There's no need to request a claim form to be sent to you in the post, you can simply download a claim form now. To ensure your clients' employees claim proceeds smoothly, please follow these simple steps: