Practice Staff Training

The Receptionist - Day to Day Challenges

You will cover:

• The impact of of our body language in your communication and how you can recognise unspoken signals in yourself and others
• Current best practice for dealing with patient confidentiality
• How to promote practice services on reception
• Techniques to build your confidence and abilities as a receptionist

Cost per delegate:

Number of Denplan patients registered at practice	Cost
Non-Denplan members	£200
0 - 249	£150
249 - 500	£120
501 -1000	£105
1001 - 1500	£90
1501+	£75

Times:

9.30am - 4.30pm

CPD hours:

6

Dates and locations:

Date	Venue	Region	Cost	Events enquiry
21 June 2012	Newcastle	North east	£75 - £150	Book a place
20 September 2012	Nottingham	Midlands	£75 - £150	Book a place
11 October 2012	Coventry	Midlands	£75 - £150	Book a place
16 October 2012	Maidstone	South east	£75 - £150	Book a place
15 November 2012	Cambridge	Midlands	£75 - £150	Book a place

Enquire about this event

Phone: 0800 169 5697
Email: eventsandtraining@denplan.co.uk