A Healthy Business in a Challenging Climate
Full day
How to help your business thrive, increase customer satisfaction and compete in the market.
Achieving Your Practice Potential
Full day
Explore how your team approach to The Five Cs (Culture, Conviction, Commitment, Contribution and Confidence) can help enhance your team and patient experience.
Assertiveness and Confidence Building
Learn how to develop your confidence and use assertiveness techniques in practice.
Child Protection – New
Covers CQC outcomes
Learn to recognise the signs of abuse and neglect and agree or review your practice procedures to ensure the safeguarding of children at your practice.
Communicating with Younger Patients
Construct ideas and plans to help educate and treat your younger patients, and communicate with them effectively.
Complaints Handling
Core CPD
As a team, look at ways to manage your complaints and turn them into customer care opportunities, and review your existing policies.
Confidentiality – New
Covers CQC outcomes
Using real life examples, make sure all of your team fully understand the rules of confidentiality and how to approach this issue on a day to day basis.
Customer Care
Whether you want to look at your patients’ experience, loyalty, the customer service cycle or how to develop new initiatives, we can tailor this subject to your needs.
Dealing with Difficult People
Examine why people’s behaviour can be hard to cope with and how your approach with them can make the difference. Learn how to turn your most ‘difficult’ patient into your greatest advocate.
Dealing with Nervous Patients
Explore ways all of the team can help build patients’ confidence and help them overcome their fears.
Emotional Intelligence
Half Day
Look at techniques of self awareness, self management, empathy and rapport building to build stronger relationships with your patients and team.
Equality and Diversity in Practice – New
Covers CQC outcomes
Make sure that the whole team understand the Equality Act, and look at how to assist patients from different cultural backgrounds and with varied disabilities. Review your policies and create a team action plan to take forward from the session.
Flying into Private Practice
Half Day
By taking the patients’ journey in your practice from patient communication to after sales service, learn techniques to ensure that your patients truly experience a first class service with you.
Getting The Most From Your Website and Social Media
Half day
We will help you to ensure that you are fully utilising your practice website by looking at content, structure and ease of use for your patients, and look at how to use social media to promote your practice.
Improving Communication
Choose your focus, whether you want to look at physical, written or verbal communication skills within your practice, we can tailor this module to your practice needs.
Improving Sales in Your Practice
Provides the whole team with the techniques to recognise opportunities and sell with confidence.
Introduction to Clinical Hypnosis
Half day
This module aims to give you a greater comprehension of the phenomenon of hypnosis. Although it will not give you the skills or qualifications to practice hypnotherapy, it will show you how you can use this in an ethical and professional manner within dentistry.
Introduction to Neuro Linguistic Programming (NLP)
This module is also available as a full day
This introductory course will show you how NLP can help you build rapport with patients and team members, look at situations in a new light, break old behaviour patterns and achieve your practice goals.
Legal And Ethical Issues
CORE CPD
Working with real life scenarios as a team ensure that you are can all identify and deal with professional, business and clinical Risks and have your Business Continuity plans in place.
Managing Change In The Dental Practice
Using modern change management techniques you can plan ways to work together as a team to ensure any change you are making runs smoothly in your practice.
Marketing
We have a wealth of marketing tips and advice to allow you to work as a practice team to develop a marketing plan that meets the needs of your practice, and helps you retain patient loyalty and grow your business.
MBTI ©: Understanding your Personality Profile
There is a surcharge for this course
MBTI is a versatile tool that provides individuals and teams with a powerful understanding of their personality types, which will improve communication and enhance your working relationships. The module involves completion of a questionnaire which will be assessed by a qualified Myers Briggs practitioner.
MBTI © Step 2: A Deeper Understanding of Your Personality Profile – New
There is a surcharge for this course if you have not completed step 1
Apply the principles of MBTI to problem solving, handling change and team communication in your practice. This module requires completion of a questionnaire if you have not completed Step 1.
Personal Communication – Making An Impact – New
Discover the origins of your communication style, the effect this may have on your daily interactions with patients and colleagues, and how you can become a more effective communicator.
Reception Matters
This can encompass all aspects from telephone techniques, new patient enquiries, appointment book management and promoting practice services.
Revitalise Your Practice
Full day
Your whole team will get involved in creating your marketing plan and your first promotional poster for the many activities and ideas this course will offer you.
Smoking Cessation
Covers CQC outcomes
Based on the Department of Health’s guidelines, create a team based approach to helping your patients quit smoking.
Stress Management
Address the causes of stress, recognise the signs and the impact and learn how to implement techniques to reduce and manage workplace and personal stress.
Team Building and Motivation
Half day or full day
From working with different personalities, staying motivated, dealing with conflict and of course having fun at work, teambuilding is a core aspect of any successful practice. This module can also be taken as part of the Denplan Stairway programme unit Follow the Leader Part Two – Team Development
Team Planning
Half day
As a team, take time out to consider what lies ahead, what you want to implement and create a plan for the year so that you can take control of your practice future. This module can also be taken as part of the Denplan Stairway programme unit Follow the Leader Part Two – Team Development.
Telephone Tactics
Create call standards, review your new patient enquiries, consider the communication barriers that can create misunderstanding on the phone and learn how to implement great telephone tactics.
Time Management
Look at how you can prioritise, organise and delegate tasks as a team and review your appointment book management.
