I’ve worked with Denplan since my first practice, I liked the idea of a guaranteed regular monthly income, as well as the option for patients to have a budgeted plan too. The conversion was very easy. I wanted to explain it personally to my patients, so I and my nurse discussed it with them face to face, recommended it verbally and they were happy to take my advice.
Never underestimate the loyalty of your patients.
I believe that if you look after your people – staff and patients – they will look after you. We run a very relaxed practice here, but we take our work very seriously, and people seem to like it and they have stayed with me.
Denplan has been ideal for me; it has enabled me to use better materials than I would otherwise have done, and invest in state of the art equipment, which I wouldn’t have been able to afford as an NHS dentist. Having the regular income from Denplan has allowed me to attend extended implant and restorative courses, as well as giving me the freedom to teach restorative dentistry at Newcastle University.
The support is excellent: our consultant visits us regularly, explaining about Denplan to new staff or giving us updates on new regulations, as well as organising a day of bespoke training each year. As part of the Key Client Forum we get high quality postgraduate training on key concepts, and our practice manager and receptionists are involved in the Denplan Champions programme and go to their events.
The best thing about Denplan for me is that I have control of my own practice and my own destiny.
I came into the profession to be a family dentist, and my patients have been incredibly loyal. If we provide care to our patients’ satisfaction, the practice will succeed, and no-one in some office can dictate my hours, my pay or my holidays. It is a nice way to work.
- Grahame Dentith, Durham City Smiles