Complaints procedure
It is always the intention of AXA PPP healthcare and Denplan to provide a first-class level of customer service. However, should you have reason to complain you can do so in the following way:
In the first instance, you should document your complaint and send it to our
Corporate Customer Services Manager,
Denplan Ltd, Denplan Court, Victoria Road, Winchester, SO23 7RG.
Please quote your personal policy or claim number so that your enquiry can be dealt with efficiently.
Should the matter still not be resolved to your satisfaction, you have the right to refer your complaint to:
The Financial Ombudsman Service,
South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk
Telephone: 0800 0 234 567
Please note: This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints.
