Making a claim 

Making a claim after a dental injury or emergency.

Supplementary Insurance provided by Denplan is included in your dental payment plan. This can help you with unexpected dental injuries or dental emergencies, whether you're at home or abroad.

How do I make a claim?

If you have experienced a dental injury and have received eligible dental treatment* as a result of this you'll be asked to either:

  • Sign a dental insurance claim form by the dentist who has treated you, so that they can claim back the cost of your treatment from us, or;
  • Pay the dentist for your treatment at the time of your visit, and retain your receipt so that you can submit a dental claim to us

If you pay for emergency dental treatment it's important to ensure that you receive written documentation of the treatment you receive, on the dental practice's headed paper, and that you have a copy of the dentist's signature.

Submitting your dental claim

Step 1

To make a claim, all you need to do is complete the relevant insurance claim form from the list below, and return it to us with proof of the dental treatment you have received. Claims should be submitted to us within 60 days of the completion of your treatment.

Claim forms

Step 2

Your treatment costs will be reimbursed by Denplan up to the benefit limits specified in our Supplementary Insurance policy document.

Any charges that exceed the specified benefit limit must be paid by you directly to the treating dentist. 

Supplementary Insurance policy documents:

Please note: 

In certain circumstances Denplan must authorise the treating dentist to provide the planned treatment before it is carried out. For more details on this please check the Supplementary Insurance policy document, or contact our Helpline and Insurance team on 0800 085 0960.

*For details of eligible treatment, please refer to the Supplementary Insurance policy document.

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We make the claim process easy

We'll help you every step of the way