What can I access using Corporate Online Services?
Denplan Corporate Online Services allows you to make and track claims on your Denplan policy, check what your policy covers, access the Denplan Discount Network and download a copy of your policy Terms and Conditions.
Where can I log in to Denplan Corporate Online Services?
You can login or register at www.denplan.co.uk/employeeonline. If you have not used the site before, please have your policy number handy to register with. You can find this in your welcome communication that we sent to you when you joined your policy.
Where can I find my policy number?
Your policy number is located within the welcome pack that you will have received when you joined. If you are unable to locate your pack, you can contact us on 01962 828 007 and we will be able to confirm your policy number. You can also email firstname.lastname@example.org to request your policy number. Please be sure to include as much information as possible so that we can locate your policy, including the company you took your plan out through, your full name and home postcode.
Which email address should I register with?
You can register for an online account with any email address you would like to; it does not need to be a work email address. If we need to contact you for more information about a claim you've made, we may do this by email using the address you provided.
I've forgotten my password. How do I reset it?
You can reset your password by visting www.denplan.co.uk/employeeonline and clicking on the 'forgot my password' button. Enter the email address that your account is registered with and we'll email you a single use password that you can use to login with. You'll then be able to choose a new permanent password for your account.
Who can register for Corporate Online?
You can register for our online services account if you are a policy holder or a family member covered on a plan and are over the age of 18.
Who can make claims online?
If you are the policyholder (employee) you can claim for everyone covered on your policy. If you are not the policyholder you can still make a claim but you will only be able to submit claims for treatments that you've had and won't be able to claim for other family members.
My claim is showing as paid online but I don't have my reimbursement yet.
If your claim is showing as paid in your online account, this means that we have made a transfer of funds to your nominated bank account. Funds leave our account instantly but can take up to 3-5 working days to reach your bank account. If your claim has been showing as paid for over seven working days and you've not received the finds to your bank account, please contact us.
What information do I need to send with my claim?
In order for us to assess your claim promptly and correctly we require a fully itemised receipt which confirms you have paid for the treatment you are claiming for and that the treatment has been carried out. If we do not receive this information it could lead to a delay in us processing your claim as we may need to contact you or your dental practice for more information. Some claims will require additional supporting information, for instance, injury claims and claims for emergency treatment need to include confirmation from your dentist that your treatment was given because of an injury or emergency.