Making a claim

Three easy steps to making a claim

Step 1

Visit the dentist and pay for your treatment as usual.

Step 2

Submit your receipt and claim to Denplan either online or by post within 60 days of treatment

Step 3

Your claim will be reimbursed directly to your bank account (usually within five days of receipt)

Ready to submit your claim online? 

Log into the Employee Portal now 

Top tips for claiming

  • Obtain an itemised receipt
  • If you are receiving NHS treatment, make sure that it is clearly stated on the receipt
  • Complete a separate claim for each person, giving as much information as you can
  • If you're visiting a Denplan Discount Dentist remember to take the letter that you received at the start of your policy renewal which confirms your policy number or ask the practice to call a Denplan advisor on 0800 838 951 and we will confirm your membership

Questions about your claim? Read our FAQs

If you have a query about claiming or a claim you have made, you may find the answer in our FAQs. 

If you are not able to find the answer to your query below, give our team a call on 0800 838 951 (lines open 8am – 5.30pm Mon – Thurs and 8am – 4.30pm on Fri) or email us at

What cover am I entitled to?

To find out what you are covered for, how much you can claim and benefits remaining visit our online services at Full details of exclusions and terms that apply to your policy can be accessed at any time using our online services.

Do I need to change my dentist when I join Denplan?

No, you can see any dentist; there is no need to change your dentist when you join. We do have a network of dentists that offer discounts to our corporate patients so if you are looking for a new dentist, this is a great place to start. The Discount Network can also be accessed through our online services.

How can I see how much I have left to claim?

You can view this information for yourself or anyone covered on your policy at any time by logging into your online account. The amounts shown will reflect any claims that we have already assessed.

What is the difference between a pre-existing condition and pre-prescribed treatment?

A pre-existing condition would be anything that you or someone on your policy has already received dental treatment for. For instance a tooth that has already been filled; if the filling failed and needed replacing while your policy is in effect, then this would be claimable. 

Pre-prescribed treatment is any treatment or any course of treatment that is already planned or in progress on your policy start date or that you already know will be needed or have discussed with your dentist on your policy start date. For instance; if your dentist has told you that a tooth will need filling before you join Denplan, this would not be claimable.

When can I start claiming?

There is no waiting period to claim, except for the mouth cancer benefit which cannot be claimed in the first 90 days of your policy. You can start making use of your benefits from your policy start date. We cover pre-existing conditions, but not pre-prescribed treatment.

What does 100% NHS reimbursement mean?

The NHS has fixed prices for treatment. If you receive treatment from an NHS dentist at one of these fixed prices, you are eligible to claim 100% of the costs back from Denplan. If you have selected a plan that only covers NHS charges and you do have private treatment, you are eligible to claim back the amount that your treatment would have cost if you had paid for NHS treatment.

Am I covered for cosmetic treatment?

No, your policy only covers you for clinically necessary dental treatment. Examples of cosmetic treatment include tooth whitening, orthodontic treatment where your orthodontic grading on the IOTN scale is 1 – 3 or placement of veneers to improve the appearance of your teeth.

What is a dental injury?

A dental injury as defined by your policy terms and conditions is an external blow to the face or mouth. It does not include any damage done to teeth whilst chewing or biting.

What is a dental emergency?
A dental emergency is a visit to the dentist which has not been planned in advance that is needed to relieve dental pain.