Coronavirus support

 

To ensure we protect the health of our customers, especially those who are most in need,

please read the following information to help us serve you in the best way possible

A message from the CEO

 

Romana Abdin, Chief Executive Officer

"We're in this together" from Romana Abdin, Chief Executive Officer

Find out more

Advice for dental practices

Advice for dental practices

 

If you're concerned about the coronavirus and your practice, read our blog for some advice

Find out more

Advice for dental patients

Advice for dental patients

 

Get answers to your dental care, dental emergency, and Denplan account questions.

Find out more

Coronavirus advice

 

lady smiling about advice on coronavirus hub

We're here to help you stay healthy. Find the tools and resources to support you - mind, body and community

Find out more

The Dental Podcast

The Denplan Dentist Podcast

 

Listen to our Clinical Director Catherine Rutland’s podcasts on how the dental industry is managing through these unprecedented times.

Listen now

Simplyhealth's EAP and 24/7 GP service

Keeping you and your team healthy

We're giving Denplan members free access until 31st December!

Find out more

Contact information

Denplan dentists

 

Our Denplan Dentists can find all the normal information on the Dentist Dashboard. From here you will be able to order stock and view patient details or queries. 

 

You’re also able to contact us directly via email at [email protected] or web chat, using the link at the bottom of the page.

 

You can also still call us on 0800 328 3223, but please note, due to recent events surrounding Coronavirus, we have changed the way we serve you due to health and safety precautions for our staff. This is a temporary measure. For any customers who do not have the use of email or access to our LiveChat, you can leave a message by calling us and pressing 1. Please be aware that we will prioritise our vulnerable customers with this answerphone service, but aim to get back to you as quickly as possible.

 

Already with us? Login to your admin portal and manage your Simplyhealth account. 

Contact us

Denplan patients

 

If you’re an existing Denplan patient and have a question about your plan please contact us via either the web chat at the bottom of the page, or fill out a form in the first instance.

 

If you’d need to speak to us by phone, you can find the correct number on our contact us page. Please note, due to recent events surrounding Coronavirus, we have changed the way we serve you due to health and safety precautions for our staff. This is a temporary measure. For any customers who do not have the use of email or access to our LiveChat, you can leave a message by calling us and pressing 1. Please be aware that we will prioritise our vulnerable customers with this answerphone service, but aim to get back to you as quickly as possible.

Contact us

Policyholders via an employer

 

If you’re an individual, who receives Denplan as an employee benefit via your employer, and have a question about your plan please contact us via either the web chat on www.denplan.co.uk/employeeonline or email [email protected] in the first instance. 

 

If you’d like to speak to us by phone, you can find our customer services numbers here.

 

Please note, we currently have reduced staffing levels due to the impact of coronavirus on our business so our phone lines may be busier than usual.

Contact us

Intermediaries and corporate clients

 

If you’re one of our intermediaries or your company offers Denplan as an employee benefit please contact your dedicated consultant as normal. 

 

If you’re unsure who your consultant is, or don’t have their contact details to hand, please email us at [email protected]

Contact us

 

Opening hours

 

Live chat and email: 9am-5pm Monday to Friday, closed Saturdays and Sundays

 

Phone: Customers can leave us a voicemail between 9am-5pm Monday to Friday, closed Saturdays and Sundays

 

Please note, due to recent events surrounding Coronavirus, we have changed the way we serve you due to health and safety precautions for our staff. This is a temporary measure.

 

If you need to speak to us straight away, the best way to contact us via LiveChat. Alternatively, you can fill out a form. Please remember to include your full name, date of birth and full postal address.

 

In addition to this, for any customers who do not have the use of email or access to our LiveChat, you can leave a message by calling us and pressing 1. Please be aware that we will prioritise our vulnerable customers with this answerphone service, but aim to get back to you as quickly as possible.