Coronavirus answers

for Denplan patients

Denplan Products and Payments

  • Should I keep my payment plan if I'm not able to see my Dentist?

    Denplan is helping you budget for your routine dentistry monthly and so by continuing to make monthly payments, you can ensure that any appointments you have missed will be re-booked with your dental practice. By spreading the cost of your dental care you can ensure you’ll get both annual coverage as well as certainty that you won’t receive unexpected dental fees if you need any dental care in the future. 

    While dental practices have been closed, patients have still had access to treatment for emergencies and dental advice. If you have opted in to the Supplementary Insurance you will still be able to claim back any costs incurred for emergency treatment out of hours, dental injuries as well as many other benefits.

  • Why is Denplan continuing to take payments during this time?

    Denplan enables patients to spread the cost of their dental care over 12 months to avoid large unexpected bills, and supports dentists in collecting their patient payments and administering their patient’s plans.

    These payments are passed to your dentist to ensure the continuity of care that patients will need and will continue now lockdown restrictions are easing. If you choose to cancel your plan, your practice may ask for missed payments to be collected when re-joining Denplan or charge you privately.

  • Are dental practices offering refunds while the practice has been shut?

    The contract you have is held between you and your dentist, and your payment plan is tailored depending on your dentist’s assessment of your oral health. To cover you for all the annual treatment that falls under your plan, we pass your monthly fee on to your dentist.

    Because of this, if you have any queries regarding your contract or your payments, please call your practice who will be able to help. Please be aware that we are unable to refund your monthly payments without your dentist directly giving us authorisation to do so.

  • If my dentist has agreed to reimburse Denplan payments, how will I receive this?

    If you contact Denplan about a refund, we will ask you to speak to your registered dentist. If your dentist does decide to reimburse your monthly payments they will contact us directly to authorise your refund.

    Please note, as Denplan is budgeting for your private dentistry, if your dental practice decides to authorise a refund, you can be charged privately for your dental care.

  • Why is my dental practice charging for the cost of Personal protective equipment (PPE)?

    To protect the safety of dentists and patients stricter measures have been put in place for dentists to use protective equipment at dental practices. Denplan patients may face extra costs to meet the extra safety and hygiene measures needed to operate safely. Denplan member dentists set their own prices for all consultations and treatments and therefore we do not enforce any set fee. If you have concerns over the fees you’re being charged please speak to your dental practice.

  • I have been charged privately for emergency treatment by another dentist

    Denplan is helping you budget for your routine dentistry monthly and so by continuing to make monthly payments, you can ensure that any appointments you have missed  will be re-booked with your dental practice. By spreading the cost of your dental care you can ensure you’ll get both annual coverage as well as certainty that you won’t receive unexpected dental fees if you need any dental care in the future. 

    Because of this if you receive treatment by another dentist, as they have not received your payments or have a contract with you, this isn’t covered.

    If you have Supplementary Insurance as part of your plan, temporary emergency treatment is covered when you are more than 40 miles away from your dentist. You can send in a claim form to Denplan for reimbursement up to policy limits. You can find a claim form here. If this Emergency occurred due to a dental injury and you have Supplementary Insurance, please speak to your dentist about how to claim.

  • What do I need to do in order to cancel my plan?

    If you would like to cancel your plan we always suggest you to speak to your dentist first, as they are providing your dental care, they will be able to go though the best options to benefit your dental needs.

    If you wish to cancel, please go to www.denplan.co.uk/patients/your-options which will guide you through your options that may be available to you. Please be aware that your options will depend on what your specific dental practice offers .You will need your Paygroup ID, which you can find on your recent ‘Your Denplan 2020’ booklet, the surname and date of birth of the policy holder.

  • I have cancelled my payments how can I reinstate my direct debit?

    If you wish to reinstate your payment plan, please call our customer advisor team on 0800 401 402 and press option 3. We will contact your dental practice to confirm the plan start date. The lines are open Monday- Friday from 09:00- 17:00.
     

Find out more about the options available to you by clicking the button below.

Payment options

Accessing Dental Care

  • Are Dentists seeing patients for routine dental care?

    Practices are restricted to these guidelines for the health and safety of patients and staff at the practice and so may postpone appointments. Dental check-ups and treatments involve close contact between the dentist and the patient. Along with social distancing measures currently in place across the nation, official guidance states that routine dental treatment has had to be temporarily postponed.

  • What service is being provided for an emergency/dental injury?

    While practices are shut, dentists are still providing services such as: dental advice, analgesia (medication that acts to relieve pain) and antimicrobial agents (e.g. antibiotics used against bacteria) where appropriate.  Care is still available for emergency and urgent dental problems. If you are in pain, have bleeding, or swelling, or have had an accident and need urgent dental care, please contact your dental team.

    If you have the optional Denplan Supplementary insurance you will also have cover for dental injury and temporary emergency treatment when 40 miles away from your practice.  Additionally, you will still be able to claim back any costs incurred for emergency treatment out of hours and telephone consultants up to benefit limits.  

Contacting us

  • How will Denplan be managing patient queries in these times?

    We're working hard to make sure we are there for all our customers and to continue to offer you the best service possible.

    If you have any further questions, please fill in our form here, providing as much detail as possible.