Sue Boynton BDS LLM FFGDP(UK) is recognised for assisting numerous dental professionals with a wide range of dentolegal issues over almost 20 years.
Sue works as an Independent Dentolegal Consultant, using her extensive, in-depth, knowledge and experience gained from her work over many years with a dental indemnity organisation.
As an expert on dentolegal issues Sue has publishes articles and contributes to e-learning initiatives. She is part of the Profession-wide complaints handling initiative working group, and a member of the steering group for the strategic review of the Dental Complaints Service.
Sue has a Master’s Degree in Medical Law, a Fellowship from the Faculty of General Dental Practice (UK) and is an NLP Master. She shares her knowledge and expertise on dentolegal issues in the UK and internationally and is a hugely popular professional speaker who is passionate about risk management and helping dental teams.
Understanding the importance of Human Factors in dentistry is a great way to achieve better outcomes for patients as well as for the team.
This informative session shares knowledge from aviation and medicine, and delivers relevant tips for everyday dental practice, which all help towards minimising risk and delivering quality care.
Aims and Objectives
To develop a greater awareness of Human Factors and how being human influences patient safety, patient experience, and team effectiveness, including:
• Importance of human factors in day to day practice and performance
• Understanding why things go wrong
• Looking after ourselves and each other
By the end of the session delegates will be in a position to understand and apply human factors to enhance patient care and self-care.
GDC development outcomes: A (Communication skills), B (Effective practice management and teamwork), and D (Professional behaviours).