Improving Communication Skills
Looking at all forms of communication including written, verbal and body language refine your approach to ensure your team are utilising these skills.
Managing Difficult Conversations
Examine why conflict can occur and how to deliver difficult messages with assertiveness and confidence to achieve positive outcomes.
Create call standards, review how you handle new patient enquiries and learn how to overcome barriers when communicating on the phone.
Refining Communication within the Practice
Review how you communicate as a team from how you structure meetings, give feedback and deal with the demands of day to day communication in a busy practice. Develop strategies to refine your communication to support the whole team.
Supporting People in Behaviour Change
Learn a series of techniques from the discipline of ‘Motivational Interviewing’. Designed to strengthen an individual’s motivation to change and discover how you can use these with your patients to motivate them to act on your oral health messages.
Communicating Health – Creating Value
Examine how you communicate health messages to patients to allow them to understand the content and value of their examination, hygiene visits and routine treatments. As a team look at how you communicate these messages in ways that help build understanding and create value for your patients.
Receiving and Giving Feedback
To identify the important role of feedback for development and understanding why we may have adverse reactions when receiving it. Explore ways to receive feedback gracefully and to give feedback effectively.
Autism and the Dental Team
This short module will allow you to consider aspects of Autism including the different types across the Spectrum. Learn about communication tools you can use in practice to help you support Autistic patients in their appointments with you.
New ~ Making your Practice Mental Health friendly.
To recognise and appreciate the impact of mental illness on general health, lifestyles and oral health of patients and colleagues. To identify how you can offer understanding and support to create better outcomes.