The Receptionist - Reception Perfection



To look at what it takes to be the perfect receptionist, considering all aspects from customer care, communication, going the extra mile and opportunities to sell & promote your services to your patients.


For the participants to be confident in their ability in carrying out their role, providing the best customer care in the reception area and sharing ideas amongst the team to excel their practice vision and growth.

Your day will cover:

  • 'The basics' - What it takes to be successful in your role, with a big emphasis on customer care and retaining your patients

  • 'Going the extra mile' – Focusing on the fine details which you add to the patients’ journey enabling them to feel valued at the practice

  • 'Current times' – Looking at methods of how to improve and sharing ideas on making social media accounts attractive and beneficial to your practice

  • 'Roadblocks' – Dealing with and overcoming roadblocks you face daily, to help you stay consistently perfect in your role

Prices (excluding VAT):

Number of Denplan patients registered at the practice
 0 - 99   £60
 100 - 499 25% Discount £45
 500+ 50% Discount £30

practice staff training

The Receptionist - Reception Perfection

Suitable for: 


CPD Hours: 

6 hours

Event timings:

9.30am - 4.30pm

Dates & locations

Event name Date Venue Region Price
The Receptionist - Reception Perfection 10th Nov 2020 Village Hotel, Cardiff Wales £30-£60 Request a place