The Receptionist - The Ringmaster

As the Ringmaster of your practice, we have developed a training course to help you juggle your day to day tasks.

We have designed a tailored course specifically for all receptionists; both experienced and new, to concentrate on the issues and topics you told us were most important to you.

Your day will cover:

  • Your role in promoting and selling services within the practice – dealing with new enquiries and managing patient retention helping the practice to operate smoothly
  • Handling Complaints and dealing with difficult situations – using assertiveness techniques and also working within the realms of the GDC standards
  • Time Management – appointment book planning and prioritising to keep your day and the teams day running as efficiently as possible

Prices (excluding VAT):

Number of Denplan patients registered at the practice
 0 - 99   £60
 100 - 499 25% Discount £45
 500+ 50% Discount £30


The Receptionist - The Ringmaster

Suitable for: 


CPD Hours: 

6 hours

Event timings:

9.30am - 4.30pm

Dates & locations

There are currently no events of this type available - please check back soon for more details