For Greenlaw Dental Care near Glasgow last year’s first coronavirus lockdown was an accelerator to change tack after six decades as an NHS practice. Richard Alexander, Eilidh Craig and their team recently joined Denplan to “take back control” of their business with both staff and patients embracing the transition and benefits of using a payment plan.
“Coming out of the first lockdown last year, we really asked ourselves what we wanted as a practice team and Denplan was a natural part of that,” says Richard. Their NHS practice has been in the family for more than 60 years, with he and his wife taking over 12 years ago, when Eilidh’s father retired. With a generational shift, Richard, Eilidh and their three associates knew they wanted to push the practice forward and do new and different things.
“Dentistry as a profession has been hammered by COVID and for us it was probably the most stressful time we will ever go through. There were so many things that were highlighted by the lockdown. When things run well and it is profitable you go about your daily routine, but the pandemic has really made us reassess what we wanted for our practice and our patients.
We thought about the level of and access to care we wanted to provide and the preventive treatment we wanted to make available to our patients. Suddenly joining Denplan was something that was quite an easy decision to make. For us to now be with Denplan and be in control and in a position where we can affect those changes instead of being dictated to by someone else, has been so important for us,” said Richard Alexander.
The family-run dental practice based in Paisley, just outside Glasgow, offers routine dental care, as well as specialist treatment including implants, IV sedation, adult braces, facial aesthetic and dental cosmetic treatments.