In Guy’s previous practice, the principal had converted from NHS to Denplan plans so Guy had already had some experience of how the plans worked and was impressed with what the company offered. He knew that the brand was very well recognised and trusted by patients, and was reassured by his former principal that his instinct to do the same for his own patients was sound.
“I still wanted to be able to treat children on the NHS from my patient list, along with a number of vulnerable adults that have been with me for some time,” says Guy. “For me, deciding on making the transition to Denplan plans for the rest of my patients was not arrived at for financial gain, but because I strongly believed it would be in their best interests as well as the best thing for the future of the practice. In some ways, it was a leap of faith, but it was still very carefully considered.”
Guy approached Denplan and embarked on the process of converting just his own patient list to Denplan Care and Denplan Essentials plans. His allocated Dental Business Consultant, Angela Smith, was a calm, reassuring presence, providing the appropriate guidance at every stage, along with the tools to engage with Guy’s patients so that he could explain the proposed change when they needed more information.
“The support from Denplan was fantastic, from the literature they provided to the swift, fuss-free sign-ups,” says Guy. “I love that there’s this team of experts behind me ready to provide everything from CQC inspection preparation to CPD training, marketing advice to budget planning. When it came to crunch time, I felt confident I was doing the right thing for my patients, and this must have come across as I spoke to them about it because the response was overwhelmingly positive.”