The sections below detail more information about our cookies, what we use them for and how you can disable them if you wish to do so.
Cookies are small text files that are stored by your browser on your computer's hard drive. We use them to identify when you have returned to our websites, and to monitor what services or products may be of interest to you. Our cookies will not read or corrupt other information saved on your computer and cannot be used to deliver viruses, or extract your personal information.
The cookies we use on this website fall into two groups - service cookies, analytical cookies and targeted cookies.
These are essential cookies that we require to provide our service to users. Removing them will result in parts of the site not working correctly, such as the ability to login to our online services.
| Feature | Purpose | Cookie details |
|---|---|---|
| Session | This cookie is used to keep a status of your session as soon as you visit the website. This is required should you wish to login to a protected area or make a payment through the site | ASP.NET_SessionId – Randomly generated identifier assigned to uniquely identify a user's session. Expires when brower is closed.
SessionID – Randomly generated identifier assigned to uniqueley identify a user's session. Expires when brower is closed. |
| Net scaler | Our servers use load-balancing technology to help service content to the user as quickly as possible. This cookie is used to help identify which server is serving content to the user. | NSC-* – Encrypted name and value of cookie to identify which server is providing content. Expires 30 minutes after creation. |
| Accessibility | Parts of our site allow you to resize the text to aid accessibility, or change the language. We use these cookies to remember these settings throughout your visits so that you don't need to choose the option again. | fontSize – Your current selected font size. Expires 180 days after creation.
*#lang – Stores the language you are viewing the site in for the duration of your visit. Expires when the browser is closed. |
| Cookie notice | A cookie that allow us to identify if you have already seen the cookie notice for this site. | cookie_notice_displayed |
We use various different technologies on our site to help provide meaningful information about the way that users use our site. These involve providing us with details about how users navigate through our site, how often they make return visits and which parts of the site are the most popular. We use this information to help tailor and improve our content to the user, as well as making the user experience throughout our site as pleasurable as possible.
Our analytical cookies are only for this purpose, and while we use third-party software to report this information, it is available only for our use and we will never share this information with any other party or advertising agency. The third-party will only share this information where required to do so by law, or if another party processes the information on their behalf. This information will never be shared for advertising purposes.
With all of our analytical cookies, we promise the following:
| Feature | Purpose | Cookie details |
|---|---|---|
| Sitecore analytics | These cookies help us deliver personalised content to you and provide anonymous reports to us on how visitors use our site. | SC_ANALYTICS_GLOBAL_COOKIE – Randomly generated identifier assigned to a visitor to help identify returning visits to the site. Expires one year after creation.
SC_ANALYTICS_SESSION_COOKIE – Randomly generated identifer assigned to a visitor to help identify visits across a session on the site. Expires when the browser is closed. |
| Google analytics | These cookies are used to provide meaningful reports about how visitors use our site. Users of our member areas will have a second set of Google Analytics which are exactly the same apart from a 2_ prefix, and have the same purpose. | _utma – tracks the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things such as days and visits to purchase. Expires two years after creation.
_utmz – tracks where the visitor came from, what search engine was used, what links are clicked on, what keyword was used, and where they are in the world. Expires six months after creation.
_utmc – works with _utmb to calculate how long a visit takes. Expires when the browser is closed.
_utmb – works with _utmc to calculate how long a visit takes. Expires 30 minutes after creation.
_umtv – allows us to identify areas of the sites under certain categories and tracks visitor statistics across these categories. Expires when the browser is closed. |
| Web trends | These cookies are used to provide further meaningful reports about how visitors use our site. | WT_FPC – randomly generated identifier and information on how a page was reached in the site (i.e. your path through the website). Expires 10 years after creation.
ACOOKIE – Works with WT_FPC to provide this information about your visit. Expires 10 years after creation.
WEBTRENDS_ID – Works with WT_FPC to provide this information about your visit. Expires 10 years after creation. |
| Crazy egg | This cookie simply identifies whether a visitor has visited the site before. | Is_returning – Identifies if this is a returning visit. Expires five years after creation. |
These cookies are used in our marketing campaigns, to help us deliver advertisements more relevant to you and your interests. They are also used to help measure the effectiveness of the advertising campaign once you have visited Denplan.co.uk and our associated websites. They have been placed by the Google Display Network with the website operator's permission. They remember that you have visited our website and this information is shared with other organizations in the Google Display Network. Targeting or advertising cookies are linked to site functionality provided by websites in the Google Display Network.
It will send information to the Google Display Network so that advertisements are more relevant to individual users.
| Feature | Purpose | Cookie details |
|---|---|---|
| Advertising | These cookies help us to provide advertisements are more relevant to individual users | Google uses cookies like NID and SID to help customize ads on Google properties, like Google Search. For example, we use such cookies to remember your most recent searches, your previous interactions with an advertiser’s ads or search results, and your visits to an advertiser’s website. This helps us to show you customized ads on Google.
We also use cookies for advertising we serve across the web. Our main advertising cookie on non-Google sites is called ‘id’ and it is stored in browsers under the domain doubleclick.net. We use others with names such as _drt_, FLC, and exchange_uid. Other Google properties, like YouTube, may also use these cookies to show you more relevant ads.
Sometimes an advertising cookie may be set on the domain of the site you are visiting. In the case of our DoubleClick product, a cookie called ‘__gads’ may be set on the domain of the site you are visiting. Unlike cookies that are set on Google's own domains, this cookie can't be read by Google when you're on other sites. It serves purposes such as measuring interactions with the ads on that domain and preventing the same ads from being shown to you too many times.
Google also uses conversion cookies whose main purpose is to help advertisers determine how many times people who click on their ads end up purchasing their products. These cookies allow Google and the advertiser to determine that you clicked the ad and later visited the advertiser site. Conversion cookies are not used by Google for interest-based ad targeting and persist for a limited time only. These cookies are generally set in the googleadservices.com or google.com/ads domain, and have names like ‘Conversion’ and ‘TAID’. Conversion cookie data may also be used in combination with your Google account to link conversion events across different devices you use. Only anonymous data gathered from these cookies is shared with advertisers.
Some of our other cookies may be used to measure conversion events as well. For example, DoubleClick and Google Analytics cookies may also be used for this purpose. |
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser type and version that you use. Follow these links below for instructions on how to disable cookies on your particular browser.
As stated above, disabling cookies for this site will block the use of essential cookies and will result in parts of the site not working correctly.
If you would like help in clearing your cookies please click here to see browser-specific instructions.