Our Customer Relations team are here to discuss and investigate your concerns and, if we’ve done something wrong, we’ll do everything we can to put it right.
Please call us on 0800 401402 between 9.00am and 5.00pm Monday to Friday or email [email protected]
You’re also able to write to us using the following address:
Simplyhealth Customer Relations
Hambleden House
Waterloo Court
Andover
Hampshire
SP10 1LQ
We’ll try to resolve your concerns as quickly as we can but, if we can’t resolve them straight away, we’ll write to you to explain the next steps and keep you updated on our progress.
If your complaint is about the insurance element of your dental plan and you’re still unhappy with our findings and outcome, you may have the right to escalate your concerns to the Financial Ombudsman Service. We’ll let you know if this applies to you in our final response letter.
Online Dispute Resolution
The European Commission has set up an Online Dispute Resolution (ODR) website for consumers who are unhappy with products or services they have bought online. If this applies to you, you can submit a complaint using the ODR website: http://ec.europa.eu/odr.
If you have concerns with the treatment or service you’ve received from your dental practice, you’ll need to contact them in the first instance to see if they can resolve things for you. It’s best if you keep a record of your correspondence with them.
If you don’t receive a response from the practice, or you’re not happy with the outcome, let us know and we’ll refer you to our impartial mediation service.
To do this, contact us on 0800 401402 between 9.00am and 5.00pm Monday to Friday or email [email protected]