MyDenplan - registration help


Having trouble registering for MyDenplan?


We're sorry to hear that you're having some trouble registering for MyDenplan. Below are a few general tips as well as solutions for any error messages you may encounter. 

  • Look out for extra spaces where you've entered your name, date of birth or membership number 

  • When we email you, please don't copy and paste the confirmation link into a browser window that's already open. Please either click the link, or copy and paste into a new window.

  • Please make sure your password fits these criteria:

    • Must be a minimum of 8 characters
    • Cannot contain a sequence of 7 successive numbers, e.g. 1234567
    • Cannot contain a sequence of 7 successive letters e.g. abcdef
    • Cannot contain a sequence of 7 successive keyboard keys, e.g. QWERTYU
    • Cannot contain a repeat of 7 characters, e.g. 1111111
    • Cannot be the same as your membership number, username or email address
    • Cannot contain your first name or surname

You've received a ‘in process of registering’ message

You haven't received the email to complete your registration process

You get the message 'your link has expired or something went wrong'

You've forgotten your reference number