Frequently asked questions
In most cases your dental practice is best placed to discuss your options with you.
However, we have some great advice and information below and in the majority of cases your question can be answered in a flash.
How are my monthly Denplan fees set?
Your monthly fees are set by your dental practice and ensure they maintain the high quality of care you receive. They take into account many factors, such as the increased cost of equipment, staff training, and building maintenance, among others. Your monthly payment is also based on your individual dental health and determined on the care and treatment your dentist expects to provide you over the next 12 months.
If you have any concerns over your monthly fees please speak to your registered practice.
How does my plan work?
Your Denplan payment plan spreads the cost of your routine dental care for the year across 12 months, so you can come to your appointments with the confidence that you’ve already paid. The Denplan payments are passed directly to your registered dentist.
If you have opted into the Supplementary Insurance you will have cover for emergency treatment out of hours, dental injuries as well as many other benefits. You can read more about what to do in an emergency here.
How does my plan work?
This optional insurance hasn’t been added to your plan. The only difference is that, since the insurance was made optional in 2018, we wanted to make sure that you could see exactly how much of your monthly Denplan fee goes to this insurance cover. That’s why your fee table now shows a separate cost for insurance.
How can I update my details?
Just log in at MyDenplan to update your details online. You will need your Paygroup ID, which you can find on page 1 of your Fee Rate Mailing booklet, the surname and date of birth of the policy holder or if you prefer you can contact us here.
Is there a notice period if I ever wish to cancel my Denplan payments?
You will need to speak to your dental practice if you would like to cancel your plan or move to another dental practice. Your dentist will be able to go though the best options to benefit your dental needs.
If you’d like to cancel your Denplan Supplementary Insurance please contact us here. If you wish to cancel, we require a 21 day notice period to cancel.