Flexibility of virtual training
Practices are loving some of the flexibility the virtual training gives them. We have changed some of our approach on length of session, and offered combinations of webinars, interactive training and follow-up sessions. This has enabled us to bring together teams that were physically apart and added more flexibility for practices fitting in with their increased clinical demands during Covid-19. Many practices are breaking up bespoke practice sessions to fit in over lunchtime hours ensuring they can still see patients. Being able to offer staff CPD opportunities during this difficult time has also given them a real uplift.
While we all miss being face-to-face, our virtual training is very interactive and has been constantly developed and refined over the past year. We’ve adapted it to practices’ needs and, with technology developing all the time – making things like interactive whiteboards and breakout rooms possible it has really improved the experience for both us trainers and attendees.
Virtual training is now part of business as usual, with content constantly developing and more than 24 courses now being available to Denplan member practice staff. Some of these courses include;
Growth training programme
Supporting Denplan’s newest membership scheme, Denplan Plus, a Growth Training Package was recently launched supporting practices that are looking to increase their Denplan patient numbers and offerings. It includes product webinars, team training sessions, follow-up sessions with practice managers and receptionists, as well as tools on how to best retain your patients.
New receptionist and practice manager programme
Denplan Academy has also seen a vast interest in its new programmes tailored for different team roles within the practice.
The Receptionist and Practice Manager programme was set up in March and runs monthly sessions especially for receptionists and practice managers. It not only connects staff from across practices, but also covers a range of topics, including making a positive personal impact, social media and marketing, HR topics and more. The first session about the mental health and wellbeing of staff was a huge success.
Training courses for new practice staff
Denplan Academy has also developed training for supporting new staff joining practices. The course includes learning about the basics of data protection and Health and Safety amongst other key practice areas.
Our Safeguarding level 3 is designed for Safeguarding leads in practices and covers all areas of the UK. Available dates and booking details can be found on our website.
Besides this, Denplan’s clinical webinars, Denplan Champions training, as well as bespoke tailor-made practice training sessions have all been running online.
For more information about the Denplan Academy online training courses phone us on 01962 828026 or visit https://events.simplyhealth.co.uk/TMT
