How are my fees set?
Although we collect your payments, your fees are actually set by your dental team. When you first joined a Denplan plan, your dentist will have chosen a fee category for you based on your oral health needs. Your dental team may then review the amount you pay due to changes in your oral health, or due to their business costs, professional regulations or inflation.
Who can tell me more about my fees?
To find out more about your fees and your current payment plan, speak to your dental team. You could give them a call, or even pop in to see them, there's no need to wait until your next appointment. They will be able to tell you more about your payments, and the care that you're currently entitled to receive as part of your payment plan.
Who collects my payments?
We collect your payments, and forward them directly to your dental practice. This saves your dental team spending time on paperwork and administration, leaving them free to give you the best possible dental care.
Why do I pay extra for specialist/referral treatment?
At some point your dental team may refer you to a specialist for treatment, such as an orthodontist or oral surgery expert. As your payment plan contract is between you and your registered dentist, it only covers the care you receive from them and certain members of their dental team.
As specialist treatment is not a part of your regular care with your registered dentist, they will not have taken it into account when setting your fee.
Does claiming on my Denplan Supplementary Insurance affect my fee?
Making a claim on your Denplan Supplementary Insurance that is included in your payment plan doesn't affect your payments.
However, if your oral health changes as the result of a dental injury, you may need an increased level of care in the future, and your dentist may review your fee.